Putexcel command works on one computer but does not work on another computer (same OS Server 2008 R2 and same version of Stata (14))

I have a user that gets this on one server. On another server it works correctly. . putexcel A1=("Poverty and SN Table") using allpovtest, replace //TITLE
using not allowed
r(101);

We updated the server with the issue to 14.1 but that did not help. Both servers are Windows 2008 R2 and Stata 14 Any ideas?

Thanks very much!

Mary Anne